Refund Policy
Thank you for shopping at Alruya! We understand that sometimes a purchase might not meet your expectations or that circumstances may change. That's why we offer a straightforward refund policy to ensure your satisfaction.
Refund Eligibility
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. Refunds are only applicable within 7 days of the purchase date. After this period, we are unable to offer you a refund.
Refund Process
To initiate a refund, please contact our customer support team at info@alruya.com with your order number and reason for the refund request. Once your request is received and approved, we will provide you with instructions on how to return the item(s).
Refund Processing Time
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@alruya.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@alruya.com.
Changes to this Policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If you have any questions regarding our refund policy, please feel free to contact us.